Review by Dani M. on 29 Apr 2025review stating Terrible
My brush handle was skewed from the brush head at an angle. When I contacted customer service, they said that this wouldn’t affect performance of the brush and they did not offer any other suggestion. If I pay for a quality designer brush, I expect for it to be perfect. Very disappointed in customer service and this response. I will not be buying ...Read MoreRead more about My brush handle was skewed from the
from Chris Christiansen in the future. Read LessRead less about My brush handle was skewed from the
Comments by Store Owner on Review by Dani M. on 29 Apr 2025
Cherrybrook Pet Supplies
04/29/25
Hello Dani,
Thank you for your feedback. This brush is handmade, and as such, slight variations in alignment can occur. These minor cosmetic differences do not affect the durability or performance of the brush.
As noted in our policies, this brush does not come with warranty coverage. Cosmetic imperfections that do not impact functionality are not eligible for return or replacement. This approach allows us to offer high-quality grooming tools at a competitive price point while maintaining the standards associated with the Chris Christensen brand.
We appreciate you taking the time to share your experience.
Thank you for your feedback. This brush is handmade, and as such, slight variations in alignment can occur. These minor cosmetic differences do not affect the durability or performance of the brush.
As noted in our policies, this brush does not come with warranty coverage. Cosmetic imperfections that do not impact functionality are not eligible for return or replacement. This approach allows us to offer high-quality grooming tools at a competitive price point while maintaining the standards associated with the Chris Christensen brand.
We appreciate you taking the time to share your experience.