KONG Cloud Collar

Hello Dani,

Thank you for your feedback. This brush is handmade, and as such, slight variations in alignment can occur. These minor cosmetic differences do not affect the durability or performance of the brush.

As noted in our policies, this brush does not come with warranty coverage. Cosmetic imperfections that do not impact functionality are not eligible for return or replacement. This approach allows us to offer high-quality grooming tools at a competitive price point while maintaining the standards associated with the Chris Christensen brand.

We appreciate you taking the time to share your experience.

Hi Kaylee,

Thank you for taking the time to leave your feedback and thank you again for bringing this to our attention. We’re very sorry to hear about your experience with the Adalynn Rose Curved Shears. This is certainly not the quality we want our customers to experience. Please reach out to our support team at support@chrischristensen.com or give us a call at 800-654-7006 so we can assist you with starting a return. We’re here to help make this right for you.

— The Chris Christensen Team